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Mother's Instinct
  • Families

How a Mom Turned Instinct Into Action with Primary Record’s AI Chat Assistant

By using the AI-powered chat feature in Primary Record, Jena asked a critical question: “What are all of Hadley’s bone health labs?”Then the app quickly surfaced a result Jena had never seen before: an abnormal calcitriol lab result. That overlooked piece of data set off a chain reaction...
  • News

Seattle Children’s Expands Teen and Proxy Access to Patient Portals

In December 2024, Seattle Children's Hospital announced enhancements to its MyChart system, granting teenage patients and their authorized proxies expanded access to health information, including care team notes, after-visit summaries, medications, and test results. This initiative aims to balance patient confidentiality with the need for comprehensive health data access.
Jean stands with the co-host of IndyNow behind a desk of medical binders, medications, and supplies
  • News

National Family Caregivers Month: Primary Record Takes the Stage on FOX59’s IndyNow

For National Family Caregivers Month, Jean Ross, RN, CEO and co-founder of Primary Record, made a special appearance on FOX59’s Indy Now to spotlight how Primary Record is transforming how families manage their healthcare. “When families have the tools to organize their health story, it’s a game-changer,” Jean shared.
Couple on couch with a clincial researcher holding a clipboard to register them.
  • Families

From Caregiver to Research Contributor: Making Your Voice Count

Despite the value they bring, many caregivers are unaware of how to engage with research opportunities. Richard shared that his own journey began when his doctor suggested a study. “Most people don’t even know these things exist or how to find them,” he explained. While financial compensation for research involvement is often nominal, the rewards extend far beyond monetary value. For Richard, participating in research keeps him informed about cutting-edge innovations and allows him to advocate for better care practices.
IEDC + Primary Record
  • News

Innovation with Heart: Primary Record’s Recognition in Indiana’s Entrepreneurial Spotlight

As Indiana celebrates Global Entrepreneurship Week and its rich entrepreneurial heritage, Primary Record is proud to be part of a community that values innovation, resilience, and human connection. Our inclusion in the 2024 Entrepreneurship Indiana yearbook is a milestone we share with all the patients, families, and collaborators who inspire our work daily.
Buddy Walk 2010
  • Families

Celebrating Life with Down Syndrome: How Families Empower Independence and Growth

Your health story is one of the most important tools for ensuring the best care for you and your family. At Primary Record, we understand how crucial it is not only to collect your health information but also to keep it accurate and ready to share in a way your care team can easily understand and act on.
A young woman engages with Primary Record's Chat Assistant on her mobile phone where she keeps her family health record.
  • Product

Tell Your Health Story with Confidence Using Chat Assistant

Your health story is one of the most important tools for ensuring the best care for you and your family. At Primary Record, we understand how crucial it is not only to collect your health information but also to keep it accurate and ready to share in a way your care team can easily understand and act on.
A mom on the phone in a green shirt calling to get her child's medical record corrected
  • Families

How to Correct Medical Errors in Your Family’s Medical Record: A Step-by-Step Guide

Mistakes in medical records are more common than we might think, and while some errors are harmless, others can have serious long-term consequences. A rushed diagnosis or an auto-populated note in an electronic health record (EHR) can follow a patient for years, affecting future care, insurance claims, and even legal matters. For families navigating complex or rare medical journeys, these errors can be devastating.
A three picture series to help depict transition from pediatric to adulthood
  • Families

Navigating the Transition to Adult Healthcare as a College Student

Switching from a pediatrician to an adult primary care doctor is a big deal, but many of us don’t think about it until it’s too late. Pediatricians often stop seeing patients when they reach a certain age, and finding a new doctor can take a long time. If you’re not prepared, you might end up like I did—without a doctor when you need one.
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